I
- Is there a deadline for Appealing?
Requests for Appeals cannot be made until after you have been notified of the Examining Board’s decision (i.e. after your results have been published on ... - I have had a letter about unfair practice, is there someone I can see?
Yes, you need to go to the Student Union Advice Centre in Fulton House. ... - I am having problems with my landlord but it is a private rental not University accommodation?
Yes, you need to discuss this with someone in SAS Lettings within Residential Services, Penmaen Building. Alternatively you may ask the Students' Union Advice Centre ... - I have a meeting/lesson in a room in the Keir Hardie Building. Do you know where this is please?
The room numbers reflect which floor you need, (ie 213 is on 2nd floor - 418 on the 4th floor) the room numbers are clearly ... - I have to register with the doctor where do I go?
To the Health Centre directly, they are based on the ground floor of Penmaen. ... - I have my exams this week and don't know the timetable?
The Exams timetable is available online on the University Intranet. Alternatively, you can speak with the Exams office who are based within the Academic Registry ... - I am considering changing modules/course/suspending studies/ withdrawing/ as I am having difficulties, who should I speak to?
You need to take the matter up with either your Personal Tutor, your Course Administrator, or the Academic Registry. The University U/G or P/G prospectus ... - I have lost my wallet on campus is there a lost property place I can go to?
All lost property is held by Security in Fulton House. ... - I want to know where I can go regarding getting a job?
The Careers Service are based in the main hall of the Library and can help all Swansea University students, including graduates. ... - I had special arrangements for my exams last time will I get it this time?
Visit the Exams Office and check your information is on file. They will ask you to confirm circumstances haven't changed and the provision provided is ... - I am having trouble using the printing and photocopying services where do I go to check my ID card is okay?
The Library will offer assistance with all IT / student systems / facilities queries. ... - I have been asked questions about my attendence, who do I need to speak with?
Academic Registy will hold all student information on attendence. ... - I want more information about Graduation, what Department manages this?
Academic Registry, located in the Abbey Building. ... - I have heard the Police are based on campus? Where might I find them?
On campus the police officers are based in Cefn Bryn halls of residence (Ground Floor) you can email police@Swansea.ac.uk or telephone Tel: 01792 295882 (ext ... - I am going to be absent from University for 2 weeks following an accident, who do I need to notify?
Contact your College - Personal Tutor/Student Experience Officer / Administration so that they can assist with extention of any coursework submission deadlines or exam issues. ... - I cannot access the Blackboard VLE, can you tell me where I would obtain help?
The IT Helpdesk is in the Library and is there to help with all student IT issues. ... - I am looking for additional help with my course work, can you recommend a tutor?
The University has an Academic Success Programme which provides study skills support including assistance with written work such as coursework. The programme of workshops and ... - I need an enrolment letter or Student Statement, can I get this from Student Services?
Student Services do not have access to Student Statements, and students will have to be referred to the Academic Registry for this. ... - I think I may be dyslexic what do I do?
If you are a current student at Swansea University you should make an appointment to see a Disability Caseworker to discuss how you can be assessed and ... - I would like to apply for the Disabled Students Allowance. What do I need to do?
You will need to contact your funding body for a DSA application form. However, it is advisable to speak to, or book an appointment with a ... - I am a prospective student with a disability and would like to know what support is available to me. Can you help?
If you have a disability, specific learning difficulty or medical condition there is potentially a wide variety of support that can be accessed to assist ... - I require an adapted room in halls of residence. How do I apply for this?
We have a variety of accommodation available for students with disabilities at Swansea University. For example, this includes adapted rooms for wheelchair users and students ... - I had extra time for my exams last year. What do I need to do to check they are in place for my exams this year?
Please contact the Examinations Office approximately 4 weeks before the beginning of any exam period directly as they will be able to confirm this with ... - I have a disability but don’t require any support – do I still need to come and see you?
Even though you feel that support isn't needed right now, it is advisable speaking with a Disability Caseworker about the support that may be available ... - I have a disability/specific learning difficulty or medical condition and may need support. Can I discuss this further with someone?
Yes, please make an appointment to see a Case Worker to discuss your potential funding and support options. Please contact the Disability Office at: disability@swansea.ac.uk ... - I have received a letter from my funding body to arrange a DSA study needs assessment. How do I arrange this?
Book at an appointment with the Assessment Centre. You can do this by calling 01792 513000 or e-mailing ssta@swansea.ac.uk. Alternatively, you can find a full list ... - I have been experiencing a lot of stress and anxiety lately is there anyone I can talk to?
We have a Student Wellbeing Centre. You will need to book an appointment to discuss your needs in more detail. You can do this by e-mailing ... - I have a disability and I’m not able to sit/attend my examinations – who do I contact?
We would suggest you contact your department and the Disability Office to advise them further. It is likely that your department will require you to ... - I have a disability and would really like to visit Swansea University have a look around the campus but cannot make an open day. What do I do?
The Disability Office will be more than happy to assist you and would suggest you contact the Disability Office to arrange an appointment with a ... - I require personal care support. Who would pay for this whilst I am at University?
If you go to a college or university, even if it is outside your Local Authority (LA) area, you can take your care package with ... - I don’t require support, do I still need to complete the Disability Support questionnaire?
Yes, as you have declared that you have a disability/specific need/medical condition we require the completed questionnaire to clear you for your course, even if ... - I only have medical evidence that is a couple of years old. Will this be sufficient for your needs?
Please return the medical evidence you currently hold and we will be able to advsie your further. If we require evidence that is more up-to-date we ... - I am new student starting in September and I have a disability/medical condition. What do I do?
You should have been sent a welcome information pack. If you did not receive this we would suggest that you make an appointment with a Disability ... - Is any money available to pay an APC (article processing charge) for gold open access?
At present ISS administers funding for RCUK-funded research only. Information is on our web page: http://www.swansea.ac.uk/iss/researchsupport/apc/ Other funding may be available via individual colleges. ... - Is there a guide to using RIS?
We have a RIS User Guide which can be found here: https://blackboard.swan.ac.uk/bbcswebdav/institution/LibraryISSResources/Material%20for%20researchers/RIS%20User%20Guide.pdf%20 It also explains how inputs in RIS are made public via Cronfa. ... - I'm not a member of the university. Can I use the library?
Any visitor can use the library for reference purposes. There is a visitors wifi service available for use with your personal devices. Residents of Swansea, Neath ... - I have forgotten my computer password. How can I find out what it is?
To change your password please click on this link: https://passwordreset.microsoftonline.com. We recommend that you change your default password as soon as possible. Please be aware that we ... - I want to create digital scans for online reading lists. How do I go about this?
To comply with the University's Copyright Licensing Agency (CLA) Higher Education Licence, course instructors must not upload self-scanned copies of published content to Canvas or iFind Reading. Digitised copies ... - I can't get into a journal article I want to read. What can I do?
Our Having problems accessing online journal guide has some suggestions. If you still can't access it, contact library@swansea.ac.uk for help or ask a member of ... - I have some books I would like to donate to the library. Who do I contact?
Due to space constraints we are only able to take books which are of relevance to the teaching and research of the university. Older textbooks ... - I would like to work in the library. Are there any jobs available?
All Library vacancies in the university are posted on the human resources web site. The Swansea Employability Academy, based in the Library may be able to help you ... - I have a disability. Does the Library have any specialist equipment I can borrow?
Please follow click here for information on specialist equipment/facilities for disabled users: You will need your library card and a form completed by the Disability Office ... - I am not a student, but I am a member of the public library. Can I use the Library?
Yes, you are more than welcome to come and use our Libraries. You do not need a special card to come and use the Library ... - I am a student at St. David's Park campus. What Library services are available here?
St. David's Park Library is based at the St David's Park campus, Carmarthen. This was opened in November 2012 to support Health Sciences students being ... - I am a student in the College of Arts and Humanities. Who do I contact in the Library if I need help with searching for information?
There is a team of librarians available to help you with searching for information to support your assignments. Their web site has contact information, as ... - I am a student in Engineering. Who do I contact in the Library if I need help searching for information?
There is a team of librarians available to help you with searching for information to support your assignments. Their library guide has contact information, as ... - I am a student in the College of Law. Who do I contact in the Library if I need help searching for information?
There is a team of librarians available to help you with searching for information to support your assignments. Their library guide has contact information, as ... - I am a student in the College of Human and Health Sciences. Who do I contact in the Library to help me search for information?
There is a team of librarians available to help you with searching for information to support your assignments. Their library guide has contact information, as ... - I am a student in the College of Medicine. Who do I contact if in the Library I need help in searching for information?
There is a team of librarians available to help you with searching for information to support your assignments. Their library guide has contact information, as ... - I am a student in the School of Management. Who do I contact in the Library if I need help in searching for information?
There is a team of librarians available to help you with searching for information to support your assignments. Their library guide has contact information, as ... - I need a transcript, what should I do?
** Due to the current situation MyUniHub is operating a limited online service. While we won’t be able to provide replacement certificates or original transcripts we ... - I have failed my current programme. Can I transfer to another programme?
This depends on your progression decision. It may be possible to transfer or re-apply to another programme at the University. ... - If I am publishing with someone from another university who has made their work open access do I still need to put my work in RIS?
You do still need to put your work in RIS for it to count to Swansea University's REF submission. ... - Is there car parking at the Miners' Library?
Yes, we have ample free car parking outside the library. ... - I am a DACE (Department of Adult and Continuing Education) student. Who do I contact in the library if I need help?
The South Wales Miners' Library is the subject support team for DACE. They will be able to help you search for information for your assignments, support ... - Is there a bus service to the Miners' Library?
There is a No: 8 bus service which runs from the Bay Campus to the Hendrefoelan Student Village via the Quadrant Bus Station and Swansea ... - I think that my CV, Cover Letter, Application Form, Personal Statement is ready to be given to an employer, can someone give it a final check?
Please call in at one of our careers advisers' drop-in sessions. ... - I've been invited for an interview, assessment centre, psychometric testing. How can I get more information about interview techniques?
Come and speak to a careers adviser at a drop-in session. For information on interviews, assessment centres and selection tests, see resources in the "CVs and ... - I've been invited for an interview, Assessment Centre, Psychometric Test and would like to book a Mock Interview
You can book a Mock Interview by contacting employability@swansea.ac.uk, please give as much notice as possible and let us know the role and the Employer ... - I'm an international student, how do I find information about looking for employment / part time job/ internships, work placements?
Visit the Employment Zone section of our website for graduate jobs, placements, internships and part-time work while you study. Our work while you study page ... - I want to find out about Post Grad funding / study
Visit the postgraduate study section of our website which includes information on funding, an overview of postgraduate study at Swansea University, courses for specific skills ... - I'm an employer, how do I advertise vacancies, find out about work placements / work experience / internships, attending events/ Careers Fairs at the University?
The Swansea Employability Academy's pages for employers can be found here. Click here to advertise vacancies through our Employment Zone. ... - I'm a member of staff, how can I find out about work placements / work experience / internships, attending employability events at the University?
See our Employability resources for Swansea University staff. See also information on our student-facing MyUni pages: About us - our services for students, including contact information and ... - I am an ELTS/The College/LPC/GDL/Graduate Medicine student. How do I enrol?
These courses do not enrol at the same time as the majority of Undergraduate and Postgraduate programmes. You should be sent details of their specific ... - I have a complaint to make about a student. Who should I contact?
In the first instance we would encourage you to email myunihub@swansea.ac.uk, or call 01792 606000 and talk through the problem with us. We take all ... - If I withdraw or suspend my studies, will I get a refund?
If you withdraw from your program early (or suspend) you may be entitled to a refund. Please see link below for the university refunds policy ... - I am expecting a Bursary this year however I have not received any funds. When can I expect payment?
This depends on what kind of funding you are due to receive. Check the webpage http://www.swansea.ac.uk/scholarships/ or contact myunihub@swansea.ac.uk, or call 01792 606000. ... - I have been awarded a bursary which reduces my fees, however my record does not show a deduction. Who can I speak to about this?
Please contact myunihub@swansea.ac.uk, or call 01792 606000, and we will look into the matter. ... - I have suspended my studies for health reasons and now wish to return. How do I go about doing this?
If you have suspended your studies for health reasons, you must provide written confirmation from your GP or treating medical practitioner that you are fit ... - I am awaiting the result of an academic appeal. Can I enrol?
A candidate who submits an appeal at the end of a level, year or part of study shall not be permitted to progress to the ... - I have tried to enrol online but it says “you are not eligible to enrol online”. What does this mean?
In order to enrol you will need to complete the right to study registration. For more information on right to study registration please go to ... - I am having problems enrolling online. Can you help?
If for any reason you cannot enrol online, please email myunihub@swansea.ac.uk or chat live to a member of staff here myuni.swan.ac.uk Open Monday to Friday, 9am-5pm ... - I am a returning student. Can I enrol in person?
The majority of students will be able to enrol online, however, if you are an International student you may need to enrol in person so ... - I think there is something wrong with the fees on my record. Who can I speak to about this?
If you think the wrong fees are listed then you should contact studentfinance@swansea.ac.uk about this. ... - I am a member of staff trying to enrol on a course, but I cannot find the link on my intranet record. Can you help?
Staff should still be able to access online enrolment via a link on their intranet record logging in using their student ID. If you have ... - I may not be able to enrol on my course this year. What are my options?
If you are a new student you could consider deferring your entry until the next academic year – to do this you would need to ... - Is it possible to re-submit a piece of coursework?
If the mark you receive for a piece of coursework causes you to fail the module then you may be required to re-submit coursework as ... - I think something might be wrong with my timetable. Who can I speak to about this?
Timetabling is handled by the academic colleges – speak to your department (http://www.swansea.ac.uk/the-university/colleges/). ... - I graduated before 2010 and need a replacement certificate. Who should I contact?
Students who are applying for a replacement certificate should note that Swansea University began issuing its own certificates in 2010. The majority of students who ... - I’m applying to more than one University. Do I need more than one transcript?
We would recommend you check with each university what their requirements are. Some may request individual paper copies of the transcript, others will request you ... - I am in my second year but I only need a transcript for my first year, can I do this?
No, the transcript is a complete record of your time at University therefore you cannot select stages. Everything that you can see on your intranet ... - I have had a letter about academic misconduct. Is there someone I can speak to for advice?
Please read the letter you have been sent carefully. It will outline what do next and who to contact. The full procedure is available here: ... - I am having problems with my landlord but it is a private rental. Can you help?
You will need to contact the Student Union who will be able to assist with disputes with private Landlords. Contact Student’s Union Advice Centre: Email: advice@swanseaunion.co.uk/advice Alternatively: The Citizens ... - I cannot log in to my Intranet/Blackboard account. Is something wrong?
Please check the ISS Service Status page for updates on any known IT issues: http://www.swansea.ac.uk/status If you are having problems, please contact the Customer Services Team at ... - I have a question about Turnitin/Blackboard. Who should I contact?
Please contact the Blackboard team directly-Blackboard@swansea.ac.uk ... - I am having trouble using the printing services. Who can I ask for help?
Some information on printing/scanning/photocopying is available by clicking on the following link: http://www.swansea.ac.uk/it-services/printing/ You can also ask for help at the Information Desk in the Singleton and ... - I am having problems choosing modules. Who can I speak to?
Please contact the administration office within your college or department ... - I am looking for additional help with my coursework, can you recommend a tutor?
The Academic Success Programme offer one to ones and workshops to improve your essay/dissertation craft, amongst other skills. You can book a place via their ... - I have an injury or condition which will affect my ability to sit my exams. What should I do?
You can be awarded temporary provisions. To arrange this, you will need to call in to meet with a Student Information Officer in the nearest ... - I left my ID card in an exam. Where can I collect it from?
Student ID Cards left in exam venues is returned immediately to the nearest MyUniHub. The ID Card is immediately passed to the library on either campus who will contact you to ... - I am interested in cycling – are there any discounts available in local stores?
Yes, the Sustainability team has arranged discounts with local bike shops. Further details can be found here http://www.swansea.ac.uk/sustainability/bike-discount-scheme/ ... - I want to take some time away from University. How do I request a suspension?
If you feel you need some time away from your studies, please speak to your personal tutor or your college office. They will be able ... - I have been offered a place at another University and wish to transfer. How do I do this?
If you have a place at another University, in order to transfer, you would need to withdraw from Swansea University, you can do so by ... - I am a Post Grad Research student. How do I change from Full Time to Part Time study?
In the first instance, you should speak to your supervisor. Please remember that you must be in within your minimum candidature and the transfer will ... - I have a question about my Higher Education Achievement Report (HEAR). Who should I contact?
Any queries relating to the HEAR, such as missing or incorrect information, should be directed to the following email address: hear@swansea.ac.uk ... - If I sign a contract for a University Managed Property am I committed for the full year?
Yes, you have signed a legal contract that runs until the end of the academic year. You can only be released from your residence contract ... - Is internet provided in University managed property?
There is the facility for internet. However, you will need to ‘set up’ with the provider. The contract is then between yourselves and the provider. ... - I am a University managed property tenant and I have lost my key. Where do I get a replacement from?
In office hours (9:00 – 4:00) you can pick up a key from the office situated in Penmaen on Singleton Park Campus. If it is ... - I have received my offer of a place and have been asked to send verification of my results to the institution. What does that mean?
If this has been included in your offer, we need you to send us photocopies of your examination certificates before the start of term. We ... - I have applied for Medicine or a Health-related degree and my offer mentions that police and health checks will be required. What do I need to do?
All applicants for Medicine and most Health-related degrees (such as Nursing, Midwifery and Audiology) must fulfill GMC and NMC professional requirements for the courses before ... - I have now decided I would like to take a year out. Can I request deferred entry?
We are happy to consider requests for deferred entry for the majority of our courses. The only exceptions are the MBBCH in Medicine, the BMid ... - I decided to drop one of my A-level or AS-level subjects. Do I need to inform the University?
If you have changed your examination subjects from the ones you listed on your application form, please contact the Admissions Office to let us know. ... - I was unwell before or during my A/AS Level examinations. Will this be taken into account?
You should ask your school or college to write to the Admissions Office to let us know about any issue (ill health or teaching-related) that ... - I would like to visit the University, how can I arrange this?
We hold three general University Open Days each year, usually in July, September and October. All applicants are invited to visit the University after they have formally applied. This could ... - I have a dispute with another student. Who can I speak to for advice?
This depends on the nature of the dispute and the resolution you are seeking. "Civil" disputes, such as those concerning money, rent, property or contract can ... - Introduction to Blogs in Blackboard
Web Logs, known as Blogs, provide a journal style format where course users may add date-based entries made up of text, which may also include ... - I want to set up a new course shell. How do I go about this?
All standard courses are created automatically, when the module has been entered onto the module catalogue. However, if you require a non-standard module or an ... - I can't login to Blackboard
Your Blackboard login is associated with your university student computing account, please ensure you are using the correct login details. If you are having problems ... - I can’t find any of the materials/documents I need in my modules
Please contact your Lecturer / Module Co-ordinator, as they decide what content to make available on their module site. If you can locate ... - I’m on a placement and need help.
We’d love to lend a hand – it’s what we’re here for! Please call us on 01792 295500 or email us at employmentzone@swansea.ac.uk and let ... - I’m hosting a student/graduate on placement and need help.
We’d love to lend a hand – it’s what we’re here for! Please call us on 01792 295500 or email us at employmentzone@swansea.ac.uk and let us ... - I’m an employer / recruiter with a query about Employment Zone.
Please call us on 01792 295500 or email us at employmentzone@swansea.ac.uk and let us know how we can help. You can also find information at https://www.swansea.ac.uk/sea/employmentzone/. To advertise ... - I’m an employer / recruiter and would like to advertise a vacancy.
Thanks for offering this opportunity via the Swansea Employability Academy. All work placements, part time jobs and graduate vacancies are now advertised via Employment Zone, ... - I can’t open/save/print a file/document
Documents are usually posted to Blackboard courses in a format which you should be able to open and view or, at least, download. ... - I have problems using a facility/tool
The Instructor of a module determines which tools are available within the module, you may not have access to the same tools in all your ... - I am experiencing problems uploading my assignment to Turnitin in Blackboard
If you are experiencing upload problems using Turnitin there are a few things you should check Are you using a recognised file format? - these ... - I can’t find the exam timetable on Blackboard
The University examination time table is available on the University intranet website at: https://intranet.swan.ac.uk. If you have been told you can find your exam ... - Importing a Course Package
Instructors can use the Import Package utility to copy course materials from one course to another. In order to use this function you will ... - Is there a file size limit for submissions?
The file size may not exceed 20 MB. If you are having problems submitting due to file size and you have used images or illustrations ... - I have finished my course and am now becoming a member of staff. What happens to my student account?
Access to your student account is based on an active student record. Please ensure you save any material you need from your OneDrive for Business ... - I am both a member of staff and a student. Can I link the two email accounts?
If you are both a member of staff and a student, please note that your accounts will remain separate. If you have any further enquiries ... - I am a returning student needing to enrol for a new course online but cannot access my account. What should I do?
Your account will need to be reactivated. Please contact Customer Services to have your account reinstated. You can do this in person in the Bay ... - I am unable to log into my email account through webmail. I am getting a message that ends with access denied. What should I do?
Firstly, please check http://www.swansea.ac.uk/status/ for the latest status updates for email. If the email service status is online and working normally but you are still ... - I can't send or receive emails. What should I do?
Firstly, please check http://www.swansea.ac.uk/status/ for the latest status updates for email. If the email service status is online and working normally but you are still ... - I can’t register my student card for printing. What should I do?
If you are having problems registering your card, please ask the Customer Service Team for help at the Information Desk in the Bay or Singleton ... - I work for an organisation which has taken on an intern for a work placement. The intern has disclosed a disability or additional needs. How do I get support with this?
Contact us for advice and we can refer you where appropriate. Drop us an email at employmentzone with your contact number and we’ll call you back ... - I am having difficulties adjusting to life at University. Where can I go for advice?
Everyone has a different student experience when they start University. At Swansea University, you can be assured that we are just as concerned about your welfare ... - If I submit a repeat failed modules form to my college and all my failed modules fall in one semester does this have an impact on my visa?
Yes, if you are only repeating modules in one semester you will be suspended for the semester you are not undertaking studies. This is because ... - If I withdraw from studies, how long can I remain in the UK without being an overstayer?
You should always aim to leave as soon as possible. Depending on the reason for withdrawal the curtailment of your visa will be either be ... - If my study status changes to suspended does this have an impact on my visa?
Yes, if you are suspended a report is made to the UKVI and they will look to curtail your visas leave to 60 days. ... - I wish to transfer on to a new course, however I don’t have enough time on my visa to complete the new course. What should I do?
If you need more time on your visa to complete the new proposed course you will need to make a new application before you can ... - I have completed my course earlier than my original expected end date, does this have an impact on my visa?
Yes, if you complete your course earlier than the expected end date, we are required to inform the UKVI. They will then normally curtail to ... - I still have valid leave on my visa so can I come back to complete resits with my current visa?
No, we must inform the UKVI that you are repeating externally. As such your visa will be curtailed to 60 days and if you need ... - I need to extend my visa in order to complete my course. How do I get a CAS?
The process of arranging a CAS begins with you requesting a CAS application from the International Student Compliance Unit (ISCU) which can be contacted at ... - I'm not on a tier 4 visa, I don't think I need to get an ATAS certificate?
Anyone who is on time limited leave and who has applied to enter the UK on or after 6th April 2015 does need an ATAS ... - I want to create an online reading list for students. How do I do this?
Visit our iFind Reading List Guide for instructions on creating and using the reading list service within Blackboard. To request the production of a digital copy ... - I've made a mistake in my module feedback, how can I change it?
If you have made a mistake in the feedback you have provided for a module, this can be changed. However, this can only be done ... - I cannot access a module feedback survey that I should be able to. How can I access it?
If you are a staff member, but have either been included in a module feedback survey incorrectly or have been left off a module feedback ... - I am experiencing difficulties. Where can I go for help?
We understand that sometimes students experience difficulties which impact upon their attendance. If you are experiencing any difficulties, affecting your studies, please contact your Academic ... - Is it possible to access a Zoom call using Skype for Business?
It is possible for Skype for Business users to access a Zoom call directly using Skype for Business. At the end of the Zoom invite ... - I have a MAC how do I remote my work PC?
Information on Working from Home can be found by clicking on the following link https://staff.swansea.ac.uk/it-services/working-off-campus/ ... - Is my contact with the Wellbeing Service confidential?
Contact with the Wellbeing Service is confidential unless there is a serious risk of harm or a student gives us explicit consent to share need ...
